I was trying to contact the customer service trunkline of Ayala Life (an insurance company) regarding concerns on my brother's insurance policy. My call was connected to an answering machine that instructed me to dial numbers of designated departments. I dialed "2" for customer service assistance and waited for an answer. No customer service personnel attended to my call and all i heard was " please wait a moment and our customer service will attend shortly or press 0 to leave message or #key to end call".
This recorded message kept on entertaining me while on hold for about 15 minutes. To my dismay, i just had to end the call because it did not serve my purpose. The long distance charge for that call consumed my cell phone load. It was very disappointing!!!
Shelia Cockburn and Associate LLP - My sister got a problem with her financial. It is hard for her to pay her monthly obligation plus the credit cards. Her husband got lay off in his job last...
4 years ago